Archive for the ‘appointment setting’ Category

Struggling to Attract Executive Level Prospects?

Thursday, January 14th, 2010

With so many disruptive, addictive technologies such as Email, IM, RSS and Cell Phones prospects are distracted like never before—and chances are, so are you!

So what can you do?

Key Tip: If you provide something of value to prospects, they will give you their respect, loyalty, time AND ultimately their business.

Consider the facts. Studies show that execs value Business Briefings (aka White Papers) most—more than case studies, product literature, articles from industry journalists, analyst reports, company websites, webcasts, blogs, online video and podcasts.

One thing is for sure – senior-most executives hate to be sold.  They want to be in control and make their own decisions to buy.  They view themselves as thought leaders and and love to have a “trusted advisor” (like you) nearby that they can count. So if you give away some of that proprietary, hard-earned insight in the form of a business briefing or ebook, you actually can propel yourself to a position of thought leader/trusted advisor and attract opportunity.  This may seem counterintuitive but it works.

Of course there is a right way and a wrong way to do this…  What’s the right way?  Give your readers plenty of sample content before they are asked to trade their personal contact information for access.  So many web sites ask for detailed information and lose valuable leads.  Make this an interactive, engaging process that gives more value than you get and they will come in droves.

This idea comes from the video game market. Remember playing video game demos that provided you access to the first two levels?  The same strategy can be applied to free business briefings.  When your registration form finally appears, this is the prime opportunity to ask readers if they want to join your email opt-in list, in addition to receiving the briefing.  Try it and you’ll see.

Is it Time to Turn Up the Heat?

Friday, January 1st, 2010

I saw this today and thought it was inspiring for all of us to view as we start a new year.

The concept is that at 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. Its that 1 degree that makes the difference in 2010. Kudos to www.simpletruths.com for making this available.

 

Is Website Tracking Relevant for Marketing and Sales?

Saturday, November 28th, 2009

Products like Alexa (owned by Amazon.com) Google Analytics or Compete are interesting tools for high-level marketing metrics. They measure basics like web visits, page views etc. and do a fairly good “arial” view of what’s happening on a web site. But are these tools relevant to sales?

We’ve found a deeper view is needed to make this information relevant to sales. The web pages your prospects visit, how they got there, and how often they come back tell you a great deal about their interests and when they may be ready to make a purchase. By augmenting your web analytics with lead tracking capabilities, you can identify individual prospects by name, (even before they fill out a form) and see what pages they visit. You can track their relevant behavior, assign a score to it and pass the information to sales real-time.

Sales insights such as these allow you to build much richer, deeper prospect profiles. Now your sales team has a reason to call their prospects and they are able to more minutely tailor their pitch to meet each prospect’s individual needs based on what pages they visited.

What IS Lead Nurturing? And What IS IT NOT?

Wednesday, November 25th, 2009

Lead nurturing is a really misunderstood topic in marketing today. In fact, most marketers don’t understand what it IS and what it IS NOT at all.  So, here we go. Some thoughts on what it IS and what is IS NOT for you.

It IS NOT Lead Nurturing When:

  • You  send the same old stuff (white papers, case studies etc.) over and over again to the same old prospect list and expect a different result.  Sound like the definition of insanity?
  • Your sales team calls prospects that are in the early stages of the buying process every month just to “stay in touch” with them.
  • You offer brochures or data sheets to early in the sales process about your product or service and expect a prospect to read them.

It IS Lead Nurturing When:

  • You send an automated series of targeted emails that include content based on the prospects’ interest, role or location.  The purpose is to answer a question or offer more information – automatically.  Lead nurturing is sending information that is relevant to their problem or tries to help them do their job better without asking for anything in return.
  • Your sales team makes calls based on marketing “touches” that adds value to the interaction. This gives them a valid business reason for each call.
  • You focus on sharing content that’s relevant to them even if they never buy from you.  Getting them to remember you by not “selling” them through external offers but by creating internal pressure for them to buy from you.

Just like you,  your audience is well educated and does not want to be sold. But they do want to buy and are hungry to be educated so you can take advantage of that. And,  in the end, real Lead Nurturing will create a sales pipeline that is very predictable and more reliable for your marketing and sales management efforts.

Does “Pay-for-Performance” Lead Generation Really Work?

Monday, November 2nd, 2009

Pay-for-performance lead generation, on the surface, is an appealing notion. The idea of selecting an outsourced agency to do your telemarketing for you—and only pay them for the appointments they actually provide. They assume all the risk, right? How can you beat that? But, in the real-world, business-to-business appointment setting is a very risky model.

No B2B lead generation program (no matter how well planned) produces overnight returns. There’s always a period of planning, testing, execution and measurement. With that reality, it takes some upfront training and management to get results. And with telemarketing personnel turnover so high and training so expensive, does this model really make sense? Particularly if the pay-for-performance telemarketing agent does not get immediate results, they are motivated to push unqualified appointments into the funnel to reach their quota commitment. This is why telemarketing leaves most B2B marketing and sales departments empty-handed and eventually causes a jaded feeling about pay-for-performance lead generation overall. The fact is that the model isn’t broken. But, it has changed and the market needs to change with it for a better result to occur.

Some things to think about before you pay-for-performance

  • Look at the process first and make sure to invest time to figure out the ROI.
  • Don’t rely on people only. Invest in scalable and automatic lead generation that will occur overtime, not overnight because if demand gen does work, you’ll be hiring more sales people and they in turn will need more and more leads.
  • Measure everything. The great thing about modern demand generation is the “digits are meant to measured”.  Today I can launch a program and see everything that happens in real-time, based on the prospects behavior. Now that’s real demand being created!
  • Experience matters. This type of modern, digital lead generation is fairly new. Not everyone understands how to do it correctly, so do some due diligence and hire a team of marketers that are experienced and have shown real ROI results for other B2B companies.

Here, at True Influence, we’ve launched a new program called LeadPAC’s that deals with pay-for performance very nicely. To make this work we’ve partnered with the best-of-class data provider Jigsaw to create an almost limitless flow of sales-ready leads for our customers. For companies that sell to SMB and have a recurring need for higher quality lead flow, this is a great solution.