Posts Tagged ‘email’

Email Still the King for Online Sharing

Thursday, January 21st, 2010

A December article by eMarketer cites two recent studies to show the continuing dominance of email (as opposed to Twitter, Facebook, etc.) as the most popular method used by individuals to share information via the web.

The following study findings are of particular interest:

1) email (as opposed to Twitter, Facebook, etc.) is still the most popular method used by individuals to share content with friends.

2) content shared via email leads to more page views than any other method

3) most significantly, content shared via email is far more likely to lead to a purchase, subscription, etc. – 36.8%, as opposed to just 3.2% for Facebook and 0.4% for Twitter.

There are positives for social media as a means for sharing content – links shared through Twitter, for example, have the highest click-through rate of any sharing method.

That said, it is clear that direct marketers should be aware that the the overwhelming majority of the actual business generated by social sharing of content comes not from the new wave of social media vehicles, but rather from our old friend, email.

Source: “Users still sharing by email

3 Ways to Make Your Automated Follow-Up Email More Personal

Tuesday, December 1st, 2009
An automated follow-up email is a standard touch point in a majority of marketing automation campaigns. Here are 3 Ways to make this email touch appear more personal.

1) Include the original message in the reply inline or as an attachment
2) Prefix your automated reply with ‘Re:’ and the original incoming email subject line
3) Respond after a short delay- instead of setting up an instant reply (like an Out of Office Reply)

When we normally reply to an email message to an individual, the original message is included in the reply automatically inline or as an attachment, the text ‘Re:’ is prefixed to the original subject and used in the subject of the email, also there is a time delay involved in reading the original email and framing a reply to it.

Making your automated system mimic a normal user can help make your corporate email marketing communications appear much more human and personal. Little changes such as this can often make a difference in how customers perceive your communications and in turn, your company.

Do you know the best time of day to send an Email?

Tuesday, October 20th, 2009

When is the best time of the day to send out an email?

time_of_the_day

You might think you know the answer to this question. After all, you have done your research and know the latest recommended weekly optimal email send time slots. But so does every other e-marketer, (including Spammers)! The reality is your email could end up competing with scores of other commercial emails sent at the same “optimal” time slot.

So why not make this decision more customer-driven and give your customer the choice of selecting their preferred email time slot?

How exactly do you do that? Here are a few examples:

1. Ask your customer when they subscribe (Direct)
2. Conduct an email/web survey to find out (Direct)
3. Segment your list into groups based on the previous mail open/click through time (Past Behavior)

Just goes to show – there is not always one “correct” answer!