Careers

Job Summary:

The Customer Success Manager will be involved in all aspects of post-sale customer support, including: account management, product support, educating customers and more. Customer Success managers are responsible for input across all strategic account decisions.

Duties and Responsibilities:

The Customer Success Manager will provide operational support to customers.

• Provide daily support and account management to Enterprise level accounts
• Process insertion orders
• Optimize programs to ensure customer success
• Create meaningful executive level insights, highlighting campaign metrics
• Meet with customers and help strategically align needs with True Influence offerings
• Represent the voice of the customer to provide successful programs that align with customer goals
• Serve as the primary operations contact for strategic enterprise customers

Skills & Requirements:

• Must have 4 years of experience in Account Management, Customer Experience, Customer Success or related industry experience.
• Strong attention to detail with excellent prioritization and multi-tasking skills.
• Ability to work under pressure and work with tight deadlines.
• Should have excellent energy, judgment, communication, interpersonal and analytical skills required
• Must have experience with Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• Results-driven mentality
• Bachelor’s Degree required

Position Title : CUSTOMER SUCCESS MANAGER

Location : San Francisco, CA

Department : Customer Success - Operations

Hiring Manager : Director, Customer Success

Date Needed : 30 April, 2019

Compensation : Salary

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We are looking for a key member of the True Influence Success Center team who will be tasked with problem solving for internal and external customers on True Influence’s line of products, providing first level support related to customer inquiries on content syndication, data counts, supporting our SAAS based platform and other client facing responsibilities such as diagnosing, advising and resolving client issues. This team member will work closely with the True Influence customer base, Success Manager, Sales Directors, Marketing and Operations team

Responsibilities:

• Reporting to the Success Center Manager, he/she will lead all aspects of the internal / client support function for True Influence. Specifically, this person will manage the following:
• Internal and external client facing resource available for Q and A on all details related to accounts during the US Pacific Time shift. The ideal candidate will become the primary resource in this area for our customers, customer success managers, sales directors and operations team.
• Candidate will be responsible for the quality of final data deliveries for assigned accounts including the identification and elimination of non-qualified lists based upon targeting or specific job title and functional areas.
• Candidate will be responsible for working in tandem with our India and US Operations team in order to ensure True Influence can offer true customer support and customer insights 24 hours a day.
• Candidate will be responsible for identifying and escalating situations requiring urgent attention.
• Candidate will be responsible for tracking client issues and documenting resolutions in FreshDesk, Clarizen and Salesforce.
• Candidate will be responsible for content syndication programs for our non-named customers championing the campaign through the process from beginning to end.
• Candidate responsible for understanding and supporting our SAAS based platform InsightBASE. Support will include implementation of the platform for customers as well as on-going training and support issues.
• Candidate will assist the Customer Success Managers, Sales Directors, Marketing, Operations and the True Influence Management teams in any support and projects as needed.
• Candidate will draw upon previous experience to assess and identify ways to improve the True Influence customer experience.

Skills & Requirements:

We seek a seasoned professional with 2 plus years of related experience in providing help desk support preferably in a demand generation and/or direct database marketing environment. Experience with database products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. The following are personal qualities that will characterize the successful applicant:

• Independence: Must have the ability to work on his/her own without constant direction or supervision.
• Self-Starter. He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
• Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of marketers. He/she must be a strategic thinker/solution seller. We don’t typically sell products; we sell integrated solutions. He/she needs to be able to approach each unique customer situation in different ways using the same tools.
• Must have a thorough knowledge of the technology concepts including telecommunications, cloud computing, and infrastructure hardware.
• Must have strong oral and written communication and be able to articulate in a courteous manner.
• Adaptability: Must be able to learn quickly and adapt to changing landscapes.
• Must have strong problem analysis and problem-solving competencies.
• Must be able to interact act well with team members.
• Experience with SAAS platforms, Clarizen, Fresh Desk and Salesforce a plus.

Position Title : SUCCESS CENTER AGENT

Location : Princeton, NJ

Department : Success Center

Hiring Manager : Tim Hepburn

Date Needed : 25 May, 2019

Compensation : Salary

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Job Summary:

• The Data Services Lead will be responsible for building a healthy working relationship with customers and data partners. Use knowledge and expertise to develop and deliver product solutions that fit customer needs.
• Conduct customer visits to further develop relationships when appropriate
• Oversee an enterprise data management roadmap, data governance, data quality management (DQM), Information Architecture, MDM/Reference data management and data operations
• Manage all TI data products

Duties and Responsibilities:

The Data Services Lead will provide operational and technical support to internal and external customers.

• Execute/coordinate Data counts and pulls
• Data partner analysis and evaluations
• Product manage internal operations systems/tools (Counts & Order Processing System; licensee client deliverables)
• International data evaluations (for TIE/production)
• Data Processing Tool evaluation (address standardization, matching, name parsing,
• Continuous data testing (UAT)
• Maintain data layouts/dictionaries and digital taxonomies
• Electronic validation process
• Document and manage the TIDB update process

Skills & Requirements:

• Must have 5 years of work experience in a similar role.
• Strong attention to detail with excellent prioritization and multi-tasking skills.
• Ability to work under pressure and work with tight deadlines.
• Must have experience with SQL(3+), Google Bigquery, Tableau
• Knowledge of ETL and data processing
• Must have experience conducting data test cases
• The most successful candidate will be a self-starter who is confident and has a track record of using analytic skills to proactively develop new insights that drive operational strategy and growth.
• Should have excellent energy, judgment, communication, interpersonal and analytical skills required
• Need a successful track record of milestone achievement, operational excellence and strong cross-functional skills between customers and the Data and technology Teams
• Must have experience with Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• Bachelor’s Degree required (computer science, data science, math/analytics, information systems.)

A big plus:

• Big data skills (Hadoop, Machine Learning, Apache Spark, Elastic Search)
• Data Analytics & Modeling, or data mining skills
• Programming/development skills (Python, Java, or C++)
• Familiarity with Cloud solutions, including AWS, Google Cloud, or Azure is a plus

Position Title : DATA SERVICES LEAD

Location : Princeton, NJ

Department : Data

Hiring Manager : Chief Data Officer

Date Needed : 30 April, 2019

Compensation : Salary

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Skill set

We seek a seasoned business originator with 5 plus years of experience with a proven sales record in selling new lead generation business to advertising agencies and enterprise customers. Experience with selling lead generation products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. Bachelors degree in business or marketing required, MBA a plus. The following are personal qualities that will characterize the successful applicant:

• Independence: Must have the ability to work on his/her own without constant direction or supervision. He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
• Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of marketers. He/she must be a strategic thinker/solution seller. We don’t typically sell products; we sell integrated solutions. He/she needs to be able to approach each unique customer situation in different ways using the same tools.
• Tenacity: Given the length of the sales cycle, this person must have the fortitude to stay with a position or plan of action until the desired objective (the sale) is achieved or is no longer reasonably attainable.
• Resilience: Must remain effective in sales situations with or without immediate success, using both positive and negative outcomes as an incentive to move forward toward fulfilling commitments to achieving personal and team financial goals.
• Will be developing his/her own leads (i.e. cold calling). He/she needs to be self motivated, have the internal drive to keep calling even when they aren’t getting traction immediately and have the capacity to know how to approach each customer and each functional area in target companies.
• Candidate must have the ability to translate how our solutions can impact the prospect company’s profitability.
• Must have a thorough knowledge of inner workings within ad agencies and enterprise accounts, i.e. multiple departments and decision makers and appropriate solutions.
• Direct marketing experience is mandatory.

Job Description

Sole responsibility is business origination from initial qualification of prospects through execution of insertion orders upon conclusion of the sale. Cross-sell to new P & L’s of existing clients.

Responsibilities:

Sell integrated on-line “data-driven” solutions to key lead generation decision-makers within agencies and enterprise prospects located in the USA.

Reporting to the Senior Vice President of Sales, he/she will lead all aspects of the sales effort. This is a new business origination position, which will involve extensive cold calling. Originator will need to prospect using the phone aggressively. Origination means developing one’s own leads. In addition, he/she will act as a conduit between the prospect and appropriate technical/support personnel to identify, organize and focus the resources required to affect the sale. Specifically, this person will manage the following:

• Lead generation via aggressive prospecting
• Prospect qualification
• Needs assessment
• Competitive positioning
• Needs-based proposal development
• Post-proposal issues resolution
• Capability presentation(s)
• Product demonstration(s)
• Contract development and execution
• Cross- and up-sell (where appropriate)

Position Title : SALES DIRECTOR – EAST (3)

Location : US - East

Department : Sales

Hiring Manager : Regional VP, Sales

Date Needed : 15 November, 2018

Compensation : Salary

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Duties and Responsibilities:

Sell integrated on-line “data-driven” solutions to key lead generation decision-makers within agencies and enterprise prospects located in the USA. Reporting to the Regional VP of Sales, he/she will lead all aspects of the sales effort. He/she will act as a conduit between the prospect and appropriate technical/support personnel to identify, organize and focus the resources required to affect the sale. Specifically, this person will manage the following:

• Lead generation via aggressive prospecting
• Prospect qualification
• Needs assessment
• Competitive positioning
• Needs-based proposal development
• Post-proposal issues resolution
• Capability presentation(s)
• Product demonstration(s)
• Contract development and execution

• Cross- and up-sell (where appropriate)

Skills & Requirements:

The following are qualities that will characterize the successful applicant:

Independence: Must have the ability to work on his/her own without constant direction or supervision. He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.

• Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of marketers. He/she must be a strategic thinker/solution seller. We don’t typically sell products; we sell integrated solutions. He/she needs to be able to approach each unique customer situation in different ways using the same tools.
• Tenacity: Given the length of the sales cycle, this person must have the fortitude to stay with a position or plan of action until the desired objective (the sale) is achieved or is no longer reasonably attainable.
• Resilience: Must remain effective in sales situations with or without immediate success, using both positive and negative outcomes as an incentive to move forward toward fulfilling commitments to achieving personal and team financial goals.
• Develop and implement sales strategies and monitor all activity and performance against goals.
• Will be developing his/her own leads (i.e. cold calling). He/she needs to be self-motivated, have the internal drive to keep calling even when they aren’t getting traction immediately and have the capacity to know how to approach each customer and each functional area in target companies.
• Candidate must have the ability to translate how our solutions can impact the prospect company’s profitability.
• Must have a thorough knowledge of inner workings within ad agencies and enterprise accounts, i.e. multiple departments and decision makers and appropriate solutions.

Position Title : SALES DIRECTOR – WEST (1)

Location : US - West

Department : Sales

Hiring Manager : Regional VP, Sales

Date Needed : 15 November, 2018

Compensation : Salary

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Job Summary

The ideal candidate for the Pre-Sales Operations Specialist position will be professional, highly productive, and responsive to the needs of the company, the clients and their co-workers. This position will play a vital role in assisting the Sales Team create innovative programs that meet the client’s needs and highlight True Influence’s full range of products. This position will lead and strengthen proposal development processes and supervise and develop proposal and marketing efforts. The Pre-Sales Operations Specialists will be responsible for managing the Proposal Center and all resources essential to the proposal process and the execution and delivery of all proposals.

DUTIES AND RESPONSIBILITIES:

The Pre-Sales Operations Specialist will

• Work with Sales Team to review proposal requests and set appropriate program expectations.
• Effectively communicate with internal teams to develop a proposal strategy that results in a high quality, compliant and compelling proposal that will achieve the objectives of the proposal effort.
• Manage and track all activities related to the physical assembly, production, and delivery of the RFP response or proposal to the final recipient.
• Using Powerpoint (and/or related programs), create dynamic supporting materials to assist Sales highlight the features of the proposed program.
• Work with Marketing to create supporting materials for usage in Sales presentations.
• Format and edit all proposal documents in accordance with True Influence guidelines and customer requirements.
• Provide proposal assistance, guidance, and advice to Sales Directors managing their own RFP responses.
• Contribute to enhancing internal relationships, information tools, infrastructure and processes.
• Maintain proposal content database (Google Drive).
• Maintain internal production tracker (Airtable, Freshdesk).
• Complete all support materials submitted by Sales, in addition to proposals.
• Schedule: 11am-8pm EST to help support west coast needs

Skills & Requirements:

• Must have 5 years of work experience in a similar role.
• Strong attention to detail with excellent prioritization and multi-tasking skills.
• Ability to work under pressure and work with tight deadlines.
• Should have excellent energy, judgment, communication, interpersonal and analytical skills required
• Must have experience with Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• Bachelor’s Degree required (computer science, data science, math/analytics, information systems.)
• Customer Relationship Management software (or similar) experience.

Position Title : PRE-SALES OPERATIONS SPECIALIST

Location : Princeton, NJ

Department : Proposal Center - Operations

Hiring Manager : Pre-Sales Operations Senior Specialist

Date Needed : 31 May, 2019

Compensation : Salary

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